fmxbd Privacy Policy

Introduction

fmxbd ("we", "our", or "platform") is a trusted online gaming platform in Bangladesh. By accessing our website fmxbd.cam or using our services, you are considered to have accepted the terms of this privacy policy.

This privacy policy describes what types of information we collect, how we use that information, who we share it with, and what measures we take to protect your information. Protecting your privacy is part of our responsibility and we take it with the highest level of seriousness.

1. Information We Collect

We collect various types of information to improve your experience and to operate our services properly. We broadly divide the information collected into two categories:

1.1 Information You Provide Directly

• Full name and date of birth
• Valid email address
• Username and password (stored in encrypted form)
• Payment-related information such as bKash, Nagad, Rocket, or Upay account numbers (for transaction processing only)
• National ID card or passport information for identity verification
• Information provided when contacting our support team

1.2 Automatically Collected Information

• IP address and device identity
• Browser type, version, and operating system
• Time and date of website access and page view history
• Information collected from cookies and similar tracking technologies
• Transaction history and logs related to gaming activity
• Device geographic location (approximate only, not precise)

2. Purpose of Information Use

fmxbd uses collected information for specific and legitimate purposes. The main reasons we use information are listed below:

2.1 Account Management and Service Delivery

We use your personal information to create, verify, and manage your account. This includes confirming your identity, verifying your age (our platform is for users aged 21 and above only), and ensuring secure access to your account.

2.2 Financial Transaction Processing

We use the necessary payment information to process deposit and withdrawal requests. All financial transactions are secured by SSL encryption and monitored to prevent fraudulent activity.

2.3 Customer Support

We use your contact information to maintain effective communication with you, answer your questions, and resolve issues. Our 24/7 live chat support team provides service in Bengali.

2.4 Security and Legal Compliance

We use information to comply with Anti-Money Laundering (AML) regulations, prevent fraud, and ensure the security of our platform. Information may be shared with relevant authorities in the event of any legal obligation.

2.5 Service Improvement

We use analytical information to further improve our website and gaming experience. This information is analyzed in aggregate and is not used to identify any individual.

3. Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the fmxbd website to improve your experience. Cookies are small text files stored in your browser.

3.1 Types of Cookies

• Essential Cookies: Required for the basic functionality of the website. Without these, the platform will not work properly.
• Functional Cookies: Used to remember your preferences such as language and login status.
• Analytical Cookies: Collect aggregate statistics about website usage, which help us improve our services.
• Security Cookies: Used to detect fraudulent login attempts.

3.2 Cookie Control

You can control or disable cookies through your browser settings. However, disabling essential cookies may cause some important features of the website to stop working.

4. Information Sharing and Disclosure

fmxbd does not sell or rent your personal information to third parties. However, certain information may be shared in the situations described below:

4.1 Service Provider Partners

We work with trusted third parties for specific services such as payment processing (bKash, Nagad, Rocket, Upay, bank transfer), technology infrastructure, and fraud prevention. These partners are provided only the necessary information and are required to comply with our privacy standards.

4.2 Legal Obligations

In response to a court order, government directive, or legal process, we may share the necessary information with law enforcement agencies.

4.3 Fraud and Security

If serious fraudulent activity, money laundering, or other illegal activity is suspected, information may be shared with the relevant authorities.

4.4 Business Transfers

In the event of a business merger, acquisition, or other business restructuring, your information may be transferred. You will be notified in advance in such cases.

5. Information Security Measures

fmxbd uses industry-standard security technology to protect your personal information. Our security framework is described below:

5.1 Encryption

All data transfers on our platform are secured by TLS/SSL encryption technology. Passwords and sensitive information are stored using strong hashing algorithms, so that even our staff cannot read them.

5.2 Access Control

Your information can only be accessed by authorized staff for specific needs. All access is logged and reviewed regularly. We follow the Principle of Least Privilege.

5.3 Security Testing

Regular security audits and vulnerability assessments are conducted on our systems. If any security vulnerability is identified, corrective measures are taken promptly.

5.4 Response to Data Breaches

If a data breach occurs, we will promptly notify affected users and take the necessary corrective steps. We have a dedicated Incident Response Plan in place.

6. Data Retention Period

We retain your information only for as long as necessary. The retention policy for various types of information is described below:

6.1 Account Information

Information is retained while your account is active and for a set period after the account is closed in order to meet legal obligations.

6.2 Transaction Records

Records of financial transactions are retained in accordance with legal requirements. This information may be used for compliance with Anti-Money Laundering regulations and for dispute resolution.

6.3 Communication Logs

Records of customer support communications are retained for the purpose of improving service quality and resolving disputes.

7. Your Rights

You have the following rights regarding your personal information. To exercise these rights, contact our support team:

7.1 Right to Access Information

You have the right to know what information we hold about you. You can request a copy of your information at any time.

7.2 Right to Correction

If any of your information is incorrect or incomplete, let us know and we will correct it promptly.

7.3 Right to Deletion

In certain circumstances you may request that your information be deleted. However, due to legal obligations, some information may be required to be retained for a set period.

7.4 Right to Object to Processing

You may object to the processing of your information for specific reasons. In such cases, we will consider your objection and take appropriate steps.

7.5 Right to Portability

You can receive your information in a structured, commonly used, and machine-readable format.

8. Protection of Minors

fmxbd services are for users aged 21 and above only. We do not intentionally collect information from anyone under the age of 21. We conduct an age verification process at the time of registration.

If we become aware that a minor has registered on our platform, we will immediately close that account and delete the associated information. If a parent or guardian believes their child has registered on our platform, please contact us.

9. International Data Transfers

Our servers may be located in various countries. If your information is processed or stored outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the receiving country
• The security of your information is ensured through contractual safeguards
• All transfers are conducted through encryption

10. Changes to the Privacy Policy

We may update this privacy policy from time to time due to business needs, legal changes, or technological developments. In the event of changes:

• The "Last Updated" date at the top of this page will be changed.
• Notice will be sent to the registered email address for significant changes.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend that you visit this page regularly so that you remain informed about the latest policy.